Integrated Customer Experience (CX): Communication along the customer journey

Customer Journey: Enterprises need to interact meaningfully with customers

Saturated markets, oversupply of goods and services – enterprises need to interact meaningfully with customers to make a difference. To know and understand customer needs is a prerequisite for success. But often there’s a lack of exactly this information. Or it‘s not consolidated and available at the right point. Sometimes data is only stored decentrally and access is limited to a limited audience.

A 360-degree-view on customers can help enterprises to gain control over decision-making processes and to initiate well-targeted sales, marketing and service processes. To achieve this, existing data silos must be opened and integrated seamlessly. That enables data analysis for planning of automated yet personal customer communication.

We support enterprises in their implementation and optimization of an integrated Customer Experience, as well as the necessary end-to-end processes along the entire customer journey.

CX expertise for your enterprise: End-to-end-processes for sales, marketing, services

Customer centricity

A holistic view on customers reveals their needs and creates a unique customer experience.

Sales optimization

A central source of information for sales functions links and accelerates process such as customer acquisition or lead generation.

Intelligent customer service

Customers are looked after on the entire customer journey, according to their needs. Automated service processes (e.g. self service options, smart ticketing) help saving scarce ressources.

Personalized marketing

With omnichannel marketing, customers can be approached personally and in realtime – strengthening long-term ties.

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Your experte for Customer Experience

Tobias Jelen

Individual path to the goal: Introduction of an integrated customer experience

In an agile project approach, we optimize your customer experience in a targeted manner for sales, marketing and services.

Requirement analysis

Only with a comprehensive initial analysis and a common understanding of the goals can we develop the best solution.

Implementation

With an agile, well-rehearsed process and a cross-functional team, we implement SAP CX together in the company and connect all relevant systems for an integrated customer experience.

Training and change management

In the future, processes in sales, marketing and services will be geared to customer needs and increasingly automated. We train the departments in the modern possibilities.

Application Management

After implementation, we provide competent support for all questions regarding SAP CX.

What You can rely on: We are your partner for integrated customer experience (CX)

On spot with competence in industries and technology

We combine many years of experience in CX with in-depth industry expertise. We always develop technical solutions that meet the challenges of our customers. Project experiences were input to our best practice approaches, which we are continuously developing. As a result, customers benefit from an optimized customer experience and a short time-to-market.

Männer sitzen über Auswahl einer neuen versicherungssoftware

The customer in focus

True to the CX motto: “Focus on the customer”, we offer the best possible customer experience to the end customer in every project. Convista has many years of in-depth experience in the field of CX for B2C and B2B and uses this in a targeted manner to optimize the customer journey in the long term. For this we offer multidisciplinary expertise from outside: From specialist consultants to development and data protection experts.

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What really counts is the individual person

Cohesion is our top priority and drives us forward. We attach great importance to interpersonal cooperation at eye-level – both in our team and in exchange with our customers. As a well-rehearsed and cross-functional team, we effectively bundle different skills and competencies from different areas. We rely on flat hierarchies. Over the years, a Convista corporate culture has developed that stands for long-term customer and employee loyalty.